Elements and Performance Criteria
- Manage own work performance.
- Professional behaviours appropriate to the swimming pool and spa servicing industry are identified and demonstrated.
- Effective communication strategies are used to establish rapport with clients, determine client needs, give accurate advice to clients, and provide follow-up services.
- Own work responsibilities, priorities and accountabilities are met within required timeframes.
- Stable work performance is consistently maintained in a range of work situations.
- Difficult workplace situations are identified, addressed promptly, safely and sensitively, and concluded positively.
- Situations in which specialist advice is required are identified and sources of specialist advice in relation to swimming pools and spas are obtained.
- Develop and maintain professional competence.
- Personal strengths and weaknesses in swimming pool and spa servicing are assessed to determine personal development priorities and action where necessary.
- Feedback on performance is regularly sought from clients and others and is used to improve professional competence.
- Management skills relevant to work as a swimming pool and spa technician are identified and developed to enhance performance.
- Participation in professional networks and associations is used to enhance knowledge, skills and relationships.
- Opportunities for continuing professional development to maintain competence and develop skills and knowledge relating to swimming pool and spa servicing are identified, planned and implemented.
- Model ethical practice.
- Follow business quality procedures.
- Enterprise quality assurance systems and practices are implemented.
- Work is monitored and completed in line with enterprise standards.
- Information is routinely provided to clients on compliance of swimming pool or spa and environs with safety legislation.
- Improvements and changes to quality procedures are identified and communicated in line with enterprise procedures.
- Provide service to customers.
- Communication with internal and external customers is conducted in a polite, professional and friendly manner.
- Service is delivered to customers in line with enterprise standards.
- Customer complaints are resolved or referred to a higher level staff member for action.
- Opportunities to deliver additional levels of service beyond a customer’s immediate request are recognised and acted upon.